Question Who We Are?
is an exclusive online furniture store based in Philadelphia with a passion to bring the best-in-class products and services that exceed your expectations.
Whether you are looking to elevate your Airbnb vacation rental home with trendy furniture or looking for classy products for your new apartment anywhere in the U.S., www.kennynelvis.com is your best bet.
Question Who should I to contact if I have question?
With our professional customer service team, you can shop with confidence. Wherever you are, if you have any questions, you can ask for help. They will provide you the most professional and warmest service. Your satisfaction is our motivation! Customer Service Team (firstname.lastname@example.org
Question How do I track my order?
AnswerTo view the status of your order, simply log in to your KennynElvis.com account and click “Orders”. Then, select the order you want to review. Your Delivery Document will show you which items you have ordered and the status of delivery.
Question How can I cancel the order?
In the event you wish to cancel your order, please contact our Customer Service Team (email@example.com
) at least 24 hours prior to your delivery date and we will promptly refund into your credit card. Once an order begins the shipment process we’re unable to cancel it. We apologize for any inconvenience this may cause.
Question How to edit my order once it have been placed?
Once an order is submitted, you are unable to change the ordered products or the quantity selected. In this situation, we suggest you cancel the incorrect order or to contracts our Customer Service Team (firstname.lastname@example.org
) as soon as possible and they’ll help you with any necessary changes.
Question Are the colors on the site accurate?
There will be slight color difference between product shown in website and product you receive due to light reasons, monitor settings and different batches of material shades. To confirm the product color, please contact our Customer Service Team (email@example.com
) with any questions.
Question Where do you deliver?
AnswerWe currently provide delivery to U.S..
Question How much does delivery cost?
AnswerDelivery is FREE for orders over $100 in United Stated. (A delivery fee may apply to remote locations.) Shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen and the destination. Therefore, the price displayed on product information pages does not include shipping. To estimate shipping cost for any product item(s): 1. Please click the “Add to Cart “button on the item’s product information page. You will be then taken to your Shopping Cart page. 2. Then choose the destination and shipping method, you can view the total shipping costs for the items in your cart. 3. You can also access your shopping cart at any time by clicking My Cart at the top of every page. Note: Adding an item to your shopping cart puts you under no obligation to order. If you do not want to order any item after viewing estimated shipping costs, just click the remove button to remove the items in the shopping cart.
Question How long will my order be delivered?
AnswerNormally order will be delivered within 2-3 days.
Question Can I change my delivery date?
Sure, the delivery date of your order can be changed up until before the scheduled delivery date. To make this change, contact our Customer Service Team (firstname.lastname@example.org
Question I live outside your delivery area. Can I still order?
We want to help you for delivery even if you don’t live in one of our delivery areas. Pls contact our Customer Service Team (email@example.com
) to place your order and we will work with the best freight forwarding companies to get your order to you. Please note that the product warranty is null and void once an order is delivered to a freight location.
Question Do you provide any warranty?
AnswerOne-year warranty against manufacturer defects.
Question What if my product arrives damaged?
We try our best to ensure that all furniture is produced perfectly and according to the willingness of our customers. Upon the package’s arrival, we encourage you to check it/them as soon as possible. In the factory line, we’ll check every detail of the product for you, and make sure the related tools are included. Our QC department will re-check the furniture you ordered is correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the details have passed in the factory line. Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the product or to your home during the delivery process, please contact Customer Service Team (firstname.lastname@example.org
) within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.
Question Can I return order?
You can return normal products within 7 days of delivery by simply calling or emailing our Customer Service Team (email@example.com
). Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in “as-new” condition. If your order was free delivery, the original outbound delivery cost will be deducted from your refund. Non-returnable items: Special Order items Discount items Assembled and/or Modified items.
Question What type of payment method do you accept?
AnswerWe accept payments through PayPal.
Question Do you offer discounts on bulk orders?
For special bulk orders, we will try to provide special discount! For more details, please contact our Customer Service Team (firstname.lastname@example.org
Question How do I change my account information?
To change your account information, log on to your KennynElvis.com account and make any necessary changes to your billing address, shipping address, e-mail, phone number or password. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact our Customer Service Team (email@example.com
Question What do I do if I forget my password?
Answer1. Please click the “forget your password?” button on the Login & Register page. 2. Then input the username or email address in the box and submit. 3. Your will automatic to receive an email and it have a URL link. 4. Click the URL link, you will be then taken to reset password page.